Contact & Support
Report Issues Through the Portal First
Before emailing, please report any issues or errors directly through the portal. This ensures your request is tracked, routed to the right person, and resolved faster.
For clients: Click Support in the sidebar → New Request. Describe the issue, attach a screenshot if possible, and submit. See Getting Support for a full walkthrough.
For employees: Use the Support section in the sidebar to report bugs or request changes. Include the page URL and steps to reproduce the issue.
Important
Portal requests are tracked and prioritized. Emails without a portal request may take longer to resolve.
Feedback & Suggestions
We actively want your feedback — it shapes what we build next.
How to submit feedback:
- Go to any page where you notice an issue or have a suggestion
- Click Support in the sidebar → New Request
- Select Feedback or General as the request type
- Describe what you'd like changed, improved, or fixed
- Screenshots are always helpful
Your feedback goes directly to the team and is reviewed regularly. Even small things — a confusing label, a slow page, a missing feature — are worth reporting.
Bizcom Contact Information
| Channel | Details |
|---|---|
| Support Email | alex@bizcom.ph |
| General Inquiries | solutions@bizcom.ph |
| Phone | Contact your account manager for the direct line |
| Address | SUR Transport Compound, Tourism Road, General Luna, Siargao Island, Surigao del Norte |
TIP
Only email after you've submitted a portal request, or if you can't access the portal at all.
Response Times
Bizcom aims to respond to all portal support requests within 1 business day. For urgent matters, include "URGENT" in your request title and follow up by email or phone.
Business hours: Monday to Friday, 8:00 AM – 5:00 PM Philippine Standard Time (PST)
TIP
For billing and invoice questions, always reference your invoice number in your message. It helps us pull up your account faster.