Contact & Support
Bizcom Contact Information
| Channel | Details |
|---|---|
| solutions@bizcom.ph | |
| Phone | Contact your account manager for the direct line |
| Address | SUR Transport Compound, Tourism Road, General Luna, Siargao Island, Surigao del Norte |
In-Portal Support
The fastest way to reach Bizcom is through the portal itself — your request goes directly to the team member assigned to your account.
For clients: Click Support in the sidebar → New Request. See Getting Support for a full walkthrough.
For employees: Use the internal notes or escalation features on tickets and tasks to loop in a colleague or manager.
Response Times
Bizcom aims to respond to all portal support requests within 1 business day. For urgent matters, include "URGENT" in your request title and follow up by email or phone.
Business hours: Monday to Friday, 8:00 AM – 5:00 PM Philippine Standard Time (PST)
TIP
For billing and invoice questions, always reference your invoice number in your message. It helps us pull up your account faster.
Feedback
We're always looking to improve. If something in the portal isn't working the way you expect, or you have a suggestion, use the Feedback button in the portal footer or email us at solutions@bizcom.ph.