FAQ & Troubleshooting
Account & Login
I forgot my password.
Go to the Bizcom Portal login page and click Forgot Password. Enter your email address and you'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive. The reset link expires after 24 hours.
I can't log in even after resetting my password.
Make sure you're entering the email address associated with your Bizcom account (not a personal email). If the problem persists, contact your Bizcom administrator to confirm your account is active.
I need to change my email address.
Email changes must be done by an administrator. Contact your Bizcom account manager or email alex@bizcom.ph with your current email and the new one you'd like to use.
Tasks & Documents
I can't see my tasks or documents.
Tasks and documents are only visible to staff members assigned to your client account. If you're an employee and can't see certain tasks, ask your administrator to check your client assignments under Settings → Assignments.
My document was rejected. What do I do?
- Go to Documents and find the rejected file.
- Click it to open the detail view — there'll be a note explaining what's wrong.
- Prepare a corrected version of the document.
- Click Upload Replacement and submit the new file.
Bizcom will be notified automatically when you re-upload.
I uploaded a document but nothing happened.
The document may still be under review. Allow 1 business day for Bizcom to process it. If it's been longer, open a support ticket via the Support page to follow up.
Compliance & Pipelines
What are compliance pipelines?
Compliance pipelines are custom step-by-step workflows that define how a compliance task progresses from start to finish. Each service can have its own pipeline — so payroll might follow different steps than business registration. Pipelines are configured by your Bizcom administrator. See Compliance Pipelines (Admin) for details.
My task's compliance section is blank or shows "No pipeline assigned."
The service linked to that task may not have a pipeline assigned. This means the task doesn't follow a step-based compliance workflow. Contact your Bizcom administrator to assign a pipeline to the service if compliance tracking is needed.
Can I change the pipeline for a service?
Only administrators can create and assign pipelines. If you're an admin, see Compliance Pipelines (Admin) for instructions. If you're not an admin, ask your manager or system administrator to make the change.
Permissions & Access
I don't see certain pages in the sidebar (e.g., Billing, Admin).
You may not have the required permissions to access those pages. The portal uses a granular permission system — your access is determined by which permissions are enabled for your account. Ask your administrator to check your permission settings under Admin → Permissions.
I need access to billing / user management / reports.
Contact your system administrator and ask them to update your permissions. They can either apply a preset (like "Finance" or "Full Manager") or toggle individual permissions for your account. See Users, Permissions & Assignments for more about the permission system.
Technical Issues
The page isn't loading.
- Try refreshing the page (Ctrl+R / Cmd+R).
- Clear your browser cache: Settings → Clear Browsing Data → check "Cached images and files" → clear.
- Try a different browser (Chrome or Edge recommended).
- Check your internet connection.
If none of the above works, contact Bizcom support.
Something looks wrong on the page (broken layout, missing data).
Try a hard refresh: Ctrl+Shift+R (Windows/Linux) or Cmd+Shift+R (Mac). If the issue persists, take a screenshot and open a support ticket describing what you see.
I'm not receiving email notifications.
Check your spam or junk folder for emails from noreply@mail.bizcom.ph. Add that address to your contacts or safe sender list. If emails are still not arriving, contact your IT administrator to check if emails from that domain are being blocked.
Still Need Help?
If your question isn't answered here, open a support ticket through the portal or contact Bizcom directly at alex@bizcom.ph.