Getting Started
Logging In
Go to the Bizcom Portal URL and sign in with your corporate email address or username. If this is your first login, you'll be guided through a quick onboarding flow to set your corporate email and username, then prompted to change your temporary password under Profile Settings.
[Screenshot: login screen]
Your Dashboard Overview
After logging in, you'll see your employee dashboard. It shows:
- My Tasks — compliance tasks assigned to you, sorted by due date.
- Pending Tickets — support requests from your assigned clients.
- Recent Documents — files recently uploaded or shared.
- Overdue Items — anything past its due date highlighted in red.
The top navigation bar includes:
- Notification bell — shows unread notification count. Click to see recent alerts.
- Activity icon — opens the activity feed to see what's happening across the portal.
- Profile menu — access your settings, toggle dark mode, and log out.
Navigation
The sidebar organizes everything into three sections:
- Operations — Tasks, Documents, Support Tickets, Clients
- Management — SLA Scorecard, Staff Workload, Leave, Billing (Admin)
- Settings — Users, Permissions, Service Catalog (Admin)
Click any item in the sidebar to go directly to that page. The active page is highlighted.
Keyboard Shortcuts
Speed up your workflow with these shortcuts:
| Shortcut | Action |
|---|---|
? | Open the keyboard shortcuts help panel |
Cmd+K / Ctrl+K | Open the quick-search bar |
Esc | Close any open modal or panel |
Quick search
Use Cmd+K (Mac) or Ctrl+K (Windows/Linux) to search clients, tasks, or documents without leaving the current page.
Staying Informed
Use these tools to stay on top of your workload:
- Notifications — the bell icon in the top bar shows alerts for task assignments, document uploads, and ticket replies. See Notifications for details.
- Activity Feed — a chronological log of everything happening across the portal. Great for tracking progress and auditing changes. See Activity Feed.
- Calendar — view your tasks by due date on a visual calendar. Useful for planning your week. See Calendar.
Dark Mode
Dark mode is now easier to access — you can toggle it directly from the profile dropdown in the top-right corner.
- Click your name in the top navigation bar.
- Look for the Moon/Sun icon with a toggle switch.
- Click the toggle to switch between light and dark themes.
The theme preference is saved and persists across sessions. You can also access the toggle from My Profile → Appearance if you prefer.
[Screenshot: profile dropdown with dark mode toggle]