Notifications
The Notification Bell
The bell icon in the top navigation bar shows your unread notification count. Click it to open the notification panel and see your recent alerts.
[Screenshot: notification bell with badge]
What Triggers a Notification
You'll receive a notification when:
- You're assigned a task — a new task is assigned to you or reassigned to you.
- Compliance status changes — a task you're assigned to advances to a new step.
- A document is uploaded — a client or team member uploads a file related to your task.
- You receive a ticket reply — a client responds to a support ticket you're handling.
- An SLA alert is triggered — a task you own is approaching or past its due date.
Notifications help you stay on top of your workload without constantly checking each page.
Notification Types
| Type | What It Means |
|---|---|
| Task Assignment | You've been assigned to a new task. |
| Compliance Update | A compliance step was advanced on one of your tasks. |
| Document Upload | A new document was uploaded for one of your assigned clients. |
| Ticket Reply | A client replied to a support ticket you're managing. |
| SLA Alert | A task you're responsible for is overdue or due soon. |
Marking Notifications as Read
Notifications are marked as read automatically when you click them and view the related item (e.g., open the task or ticket). You can also manually mark all notifications as read by clicking Mark All Read at the bottom of the notification panel.
[Screenshot: notification panel]
Email Notifications
In addition to in-portal notifications, the portal also sends email alerts for important events:
- Compliance waiting on client — when a task enters a step that requires client action.
- Task completed — when a task you're assigned to is marked complete.
- New support tickets — when a client opens a ticket assigned to you.
- Overdue tasks — daily digest if you have tasks past their due date.
Email notifications are sent from noreply@mail.bizcom.ph. Make sure to add this address to your contacts so emails don't land in spam.
Notification Routing
Notifications are intended to be scoped to the users directly involved in the underlying record or workflow. In normal operation, this means:
- You only receive notifications for clients you're assigned to (via Staff-Client Assignments).
- Admins should not receive every client notification unless the event is explicitly admin-only.
- When a client uploads a document or submits a ticket, only the staff assigned to that client should receive the alert.
- Client-facing updates should go only to the authorized contact(s) for that client.
This routing keeps notification feeds relevant and prevents notification overload.
Current engineering note
An audit brief was prepared on 2026-03-25 after outbound email review suggested that some feedback and digest notifications may still be routed too broadly or re-sent more than intended.
See the implementation note: docs/specs/notification-routing-audit-2026-03-25.md
Email Batching and Digests
To reduce email clutter, the portal batches certain notifications into periodic digests:
- Daily digest — summarizes overdue tasks, upcoming deadlines, and pending tickets.
- Real-time alerts — sent immediately for urgent events (new tickets, compliance bottlenecks, client approvals).
Check your email settings to adjust digest frequency (if available in your organization's configuration).
TIP
If you're not receiving email notifications, check your spam folder and confirm with your IT team that emails from mail.bizcom.ph aren't being blocked.
Notification Settings
Currently, you cannot customize which notifications you receive — all task-related and ticket-related alerts are enabled by default. If you need to adjust notification settings, contact your system administrator.